This privacy policy applies to all personal data collected and processed by Cream Commerce B.V. Because of the nature of our services, we sometimes process personal data belonging to clients, prospective clients, website visitors, and other contacts. This may be because you use our services, visit our website, contact us, or provide the data to us yourself.
At Cream, we believe you should know what data we collect, why we collect it, and how we handle it. This privacy policy explains all of that as clearly and transparently as possible, in accordance with applicable laws and regulations.
Who we are
Our company details:
Name: Cream Commerce B.V.
Address: Leeuwenhoekstraat 134, 2652 XL Berkel en Rodenrijs
Phone: +31 10 753 6090
Website: cream.nl
Email: info@cream.nl
Chamber of Commerce (KvK) no.: 84858591
If you have questions about this privacy policy or how we process personal data, you can reach us at the email address or phone number above.
What data we collect
We want our services to be professional, personal, and reliable. That’s why we’re always working to improve both our services and our digital channels.
When you visit our website, we may process certain technical and statistical data, such as:
- IP address
- browser and device information
- date and time of your visit
- pages you visit
- clicking and browsing behavior on our website
We use this data to analyze how our website is used, improve how it works, and optimize our online services.
We also process personal data that you provide to us yourself, for example when you:
- fill out a contact form
- send us an email
- call us or contact us in another way
- submit a job application
- use our services
This may include your name, company name, email address, phone number, and any other information you choose to share with us.
Why we process data
We process personal data only for legitimate, clearly defined purposes, such as:
- answering questions and contact requests
- preparing quotes and proposals
- fulfilling contracts and delivering our services
- maintaining client relationships
- improving our website and services
- sending relevant information, newsletters, or mailings, provided there is a valid legal basis for doing so
- complying with legal obligations
We only process personal data when there’s a valid legal basis for doing so, such as consent, the performance of a contract, a legal obligation, or a legitimate interest.
Sharing data with third parties
Cream shares personal data with third parties only when it’s necessary to deliver our services or support our business operations, or when we’re legally required to do so.
When other parties process personal data on our behalf, we sign a data processing agreement with them to ensure your data is handled with the same care and security. Cream remains responsible for this processing.
Our website, newsletters, and other communications may contain links to external websites. When you use those websites, the privacy policies of the parties behind them apply. We recommend reading them carefully.
Special or sensitive personal data
Our website and services are not intended to collect data from anyone under the age of 16, unless a parent or legal guardian has given consent. However, we can’t always verify whether a visitor is actually over 16.
If you believe we’ve collected personal data from a minor without valid consent, please contact us. We’ll delete that data as quickly as possible.
Cookies
Our website uses cookies and similar technologies. A cookie is a small text file that’s stored on your device when you first visit our website.
At a minimum, we use functional cookies that are necessary for the website to work properly. We may also use analytics cookies to understand how the website is used and to improve it. If we use marketing or tracking cookies, we do so only after you’ve given your consent.
You can manage your preferences in the cookie settings on our website. You can also delete or block cookies in your browser settings.
How long we keep data
We don’t keep personal data longer than necessary for the purpose it was collected for, unless we’re legally required to retain it longer.
Exactly how long we keep data depends on the type of data and the purpose of the processing. We take into account statutory retention periods, contractual obligations, and what we need to deliver our services properly.
Security
Cream takes the protection of personal data seriously. We implement appropriate technical and organizational measures to guard against misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes.
Among other things, we use secure connections and appropriate security measures to protect personal data as effectively as possible. If you suspect your data isn’t properly secured or is being misused, please contact us right away.
Your rights
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include the right to:
- access the data we process about you
- have inaccurate data corrected
- have data deleted, where legally possible
- restrict the processing of your data
- object to certain types of processing
- transfer your data, where applicable
- withdraw consent you’ve previously given
To exercise any of these rights, contact us at info@cream.nl. To prevent misuse, we may ask you to verify your identity.
We’ll respond to your request as quickly as possible, and always within the statutory deadline.
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we’re not handling your personal data correctly.
Changes to this privacy policy
Cream may update this privacy policy from time to time, for example when legislation or our services change. The most recent version is always published on our website.
We recommend checking this privacy policy regularly.
Last updated: April 11, 2026